[spoiler] The movie sheds light on how people, even within families, can be so obsessed with themselves that they can lose sight of others who are suffering. The attitude towards men, as depicted in "boys will be boys" and how Shutu's brother expected him to toughen up, is very real and evident in Indian society. Having lost his father, he also craved affection, which perhaps motivated him to pursue Mimi, in part. However, she, too, was motivated by her own interests. This is exactly how I would expect someone in reality to act. Overall, this movie depicts excellently how a person who is very "sensitive" by nature adapts very poorly to the society we have today.
However, I did not find myself sympathizing with the character. He was very irresponsible. Considering his terrible loss, changes are expected, I could understand the grades and wanting to run away. However, doing that to his mother pretty much eliminated any positive attitude I could have had towards Shutu. She was almost begging him while on call and he doesn't respond? Because he's suffering? That's not a good enough reason.
While others seemed to play a role in aggravating his exclusion and delicate mental state, his victimization appears to be largely a result of his own choices. Overall, I understand both sides- Shutu and the grandmother. A balance is necessary, with appropriate sensitivity from people as well as taking up responsibility for Shutu. [/spoiler]